Help Center

We accept Visa, Mastercard, Discover, American Express, Paypal and ApplePay as well as Brooklyn Cloth Gift Cards.  

Definitely. It's a great way to give a gift without having to guess someone's size or taste. They are also easy to use. A code is emailed after purchase which is then imputed into a field during checkout. They can be purchased in $10, $25, $50, and $100 sizes. You can purchase one here: Gift Cards

Of course. Nothing is worse than buying an item just to realize that it has been put on sale the next day. If you notice that your item(s) have gone on sale within 14 days of purchase, contact customer service via email or chat and they will issue you a store credit for the difference. 

It's really easy. When you click checkout in your card, you will see a section that says gift card or discount code. Click apply and see your discount applied. If you are still having issues, feel free to reach out to customer service via chat or email. 

Possibly. Orders are sent to the warehouse in a timely manner for fulfillment. If the order hasn't been sent yet, we can definitely modify it for you. If the warehouse has already processed it for shipping, we cannot modify it at this point. The sooner you contact us the better chance you have. Feel free to reach out to us via chat or email and a representative will be more than happy to check for you.

It's possible that there may have been a payment issue or technical issue on our processing. Reach out to customer service first, via chat or email, to verify to make sure that the order went through. If it didn't, you can go through the checkout process again until you get a confirmation. 

Orders usually go out within 2-3 business days. If there are any issues (address verification, inventory issues, order duplication, etc.) it may take longer. See the below chart for an estimate of when to expect it to ship:

	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday	Sunday
Placed Order before 12PM EST	Ships Same Day	Ships Same Day	Ships Same Day	Ships Same Day	Ships Same Day	Ships Monday	Ships Monday
Placed Order after 12PM EST	Ships When Order is Processed	Ships When Order is Processed	Ships When Order is Processed	Ships When Order is Processed	Ships When Order is Processed	Ships When Order is Processed	Ships When Order is Processed

This is tricky. Most of the time we don't like to change it once the order has been processed. This reduces fraud. If we have not shipped the items yet, we will refund your order and you will need to place it again with the correct address on it. If the order has already been shipped, there isn't anything we can do in this situation. In any instance, please contact customer service via chat or email and they will be happy to check for you.

Sure! If any defects should present itself within 30 days of purchase, we will exchange the item out for the same item or, in the instance that we have no inventory, we will issue you a store credit. Please contact customer service via chat or email to speak with them about your options. 

No worries. We are human and mistakes happen. We will do what it takes to fix it. Reach out to customer service via chat or email. We may ask for more information and/or pictures of the incorrect items. We will send you a return label and get a corrected order sent out immediately. Thanks for being patient with us.

Most of our orders are shipped via Fed-Ex ground, but some may come via USPS. Check the tracking number when your email arrives and it will tell you how it is being shipped. 

Transit times vary from carrier to carrier and depends on location. Fed-Ex ground estimates 3-5 business days. Check your tracking number for a more accurate estimation. For transit times for USPS Priority 3 business days means that once the order is processed and sent to the warehouse please allow 2 business days for your package to arrive. For transit times for USPS First Class means that once the order is processed and sent to the warehouse please allow 5 to 9 business days. 

For the Holiday 2018 season the last day for Ground Shipping please order within 5 business days prior to December 24th to ensure delivery is on time. For FedEx 2 Day Shipping the last day will be December 19, 2018 for delivery on December 21, 2018. 

Yes! We just enabled international shipping to select countries. For a list of countries, see below. If you would like shipping enabled for your country, please reach out to customer service and let them know. If we get enough interest, we could open up your country as well. 

International Countries:

• Canada
• United Kingdom
• France
• Germany
• Australia
• Belgium
• Czech Republic
• Denmark
• Finland
• Greece
• Iceland
• Ireland
• Italy
• Monaco
• Netherlands
• Norway
• Poland
• Portugal
• Spain
• Sweden
• Switzerland

***Please note: Due to the heavy costs of international shipping all sales are final. Please reach out to customer service if you have any questions***

We have an amazing 30 day return/exchange policy. If for any reason you would like to return your item(s), visit our Returns Center to start the process. All of our sale items are final sale and cannot be returned or exchanged. ***Please note: All International sales are final due to high cost of shipping and time frames*** 

It's super easy!

1) Visit the Returns Center and follow the prompts

2) Select the items you want to return/exchange

3) Print your return label and package up your item

4) Drop off at any post office location

That's it!

Once we receive the items back at our warehouse, you will receive an email notification within 1-2 business days that a refund is being processed. (Allow another 2-5 business days for it to reflect on your statement)

Your exchange items will be sent out within 1-2 business days as well. Please allow another 3-5 business days shipping time. 

A return/exchange could be rejected by Brooklyn Cloth if there is evidence that the clothing was worn, washed, or altered in any fashion. If you have any questions about this prior to sending your items back, feel free to reach out to customer service via chat or email.

Unfortunately, no. Many of our items that our retail partners sell are made specifically for just our retailers. Even if we wanted to exchange them, we may not have the stock to do so. We recommend you go back to the retailer you purchased it from.

We do! All Holiday purchases made from November 24th through December 25th will be eligible for returns and exchanges until January 30, 2019. *For all FINAL SALE items we will not issue a refund but can be exchanged for another item at the same price.  If you have any questions, feel free to reach out to customer service.

Yes and no. While our clothing items are in "mens" sizes, many of our customers are women. Our clothes are comfortable and trendy and our customers know it. We recommend going down a size for women (this is just approximate). For example, if you are a women's medium, check out our men's small. If you want a more definite measurement, check out the sizing chart on the product details page. 

Not at this time. We partner with many retail locations to carry some of our items. Retailers such as TJ Maxx, Marshalls, Belk, Pac Sun, and Tillys all carry a selection of Brooklyn Cloth items. 

The best way to stay up to date would be to subscribe to our email list. You can do that by scrolling all the way to the bottom of the page and entering in your email address. You can also follow us on social media @brookyncloth! 

You can chat with us during business hours (M-F 9am-6pm EST) by clicking on the little chat bubble in the bottom right hand corner of your screen. 

You can also email us at support@brooklyncloth.com. A customer service rep will get back to you within 1-2 business days. 

It's not a problem. At the moment we do not have 24/7 customer service. Our business hours are M-F 9am-6pm EST. Please give us at least 1-2 business days to respond to your email.