Help Center

We accept all major credit cards: Visa, Mastercard, Discover, American Express, PayPal, ApplePay, Sezzle and Brooklyn Cloth Gifts Cards. 

Sezzle is a payment solution that empowers you to “Shop Now and Pay Later” with simple, interest-free installment plans. Your purchase is broken down into small payments spread over 6 weeks. As little as 25% is due at the time of the purchase, with the remaining amount spread out over equal installments each, two weeks apart. Sezzle automates the remaining payments through whichever payment method you have on file, with text and email reminders before each payment is processed. 

When a return or exchange is being processed Sezzle customers will still go through the same process as customers who paid in full one time. Once the return / exchange has been accepted we will contact Sezzle of this. You will receive your refund back to your card for the amount stated before you print the Return Shipping Label. If you are exchanging an item, we will process as an even exchange, so no refund is given, nor money owed by customer.

Absolutely! It’s a great way to give a gift to your family & friends! Our e-gift cards are very easy to use. After purchasing the gift card, you will receive an email with the gift card code inside. You can print it out or email to the recipient and they can enter in the code at the payment section of the checkout process where it says DISCOUNT / GIFT CARD and then click APPLY. You can purchase gifts cards here. The amounts that can be purchased are $10, $25, $50 and $100.

Of course, we will honor the sale price and will refund the difference. We allow 14 days from the time the product is delivered to offer a price adjustment. You can contact us by email or our live chat we will just need your name and order number to verify information. 

When you begin the checkout process where it says CUSTOMER INFORMATION if you are using a mobile device there will be a drop down menu at the top that says Order Detail if you click that you will see a section that says DISCOUNT / GIFT CARD in there you can enter the discount code then click apply. If you are using a computer on the CUSTOMER INFORMATION screen of the check out process to the right, you will see a box that says DISCOUNT / GIFT CARD in there you can enter the discount code and click apply. 

If you notice that a mistake was made after submitting your order to us, we ask that you notify us immediately either through our support email or Live Chat. We can go into your order on our end and adjust it on your behalf. Whether the size selected was incorrect to the email address needing to be changed we can correct right away. 

There can be a few different reasons for this sometimes orders can end up in abandon carts instead of your actual cart to check out if this happens you will receive an email to continue the check out process, an email was entered at check out but the email confirmation could have ended up in your JUNK/SPAM or payment information could be missing. We recommend contacting us right away if you did not receive an Order Confirmation email from us.

When orders are placed online depending on the time frame which submitted will determine the shipped date. Please see our chart below to see when your package will be shipped.

Yes, we can change the shipping address in our system if your order did not already get sent to our warehouse. The earlier you know about the change the faster we can update to the new address. If the order has already shipped depending on the Shipping Method chosen, we recommend contacting the carrier customer service and they will be able to update to the new shipping address for you. 

If a product is defective / damaged within 30 days of the delivery date, please contact us right away with your name order number and a picture of the item with the defects / damages. We will send out a replacement immediately if we are sold out of that item, we will send a different item of your choice. 

When you open your package and realize that you were sent the wrong items. Please contact us at support@brooklyncloth.com or through the Live Chat on the website. Please provide your name, order number and the item(s) that were sent to you. We offer 2 options you can send us back the merchandise that was sent to you or you can keep the items and we will ship out the correct items right away.

Orders are shipped through FedEx and USPS. Once orders have been packaged at our warehouse, they will go into the carrier’s hands to begin the shipping stage. Once we have confirmed that your order is with the carrier you will receive an email that says SHIPPED and you will see the tracking number you can opt in to receive SMS text messaging or just email updates on your order. 

Transit times vary from carrier to carrier, shipping method chosen at check out and location for delivery. We offer FedEx Ground Shipping which takes 4 to 5 Business Days, FedEx One Rate which is guarantee 2 Business Day shipping at a flat rate, FedEx 2 Day, USPS First Class Shipping which takes 5 to 9 business days and USPS Priority which takes 3 to 4 business days. We do ask that all customers give our warehouse team a day to process all orders to prepare for shipment.

If you receive an email that says Order Delivered and you go to look outside either by the front door or the mailbox and you don’t see the package. We suggest contacting the carrier customer service first to see if they can go a geo tracking on the package to see where the package really is. If they cannot locate the package please contact us at support@brooklyncloth.com and we will assist you. 

Route Shipping Insurance takes care of customer packages when orders are shipped via the carriers. They will protect all orders that are lost, damaged or stolen. Route Shipping Insurance allows all customers who do not receive / believe their package was stolen to file a claim against the shipping carrier that they chose. Even though some shipping carriers do cover SOME of the claims, it’s only up to $100 in value and once they leave the item on the door step, they wash their hands of any liability. Even filing a claim that may fit in their responsibility is incredibly difficult with lackluster approvals and often is more frustrating and a hassle than worth it.

We encourage our customers to visit the Route website and click the File Claims link. On this page customers can submit a new claim or check their existing claims. The claim will ask customers information about the order placed and how much the cost of the total order was at time of checkout. Route will receive the claim to review once submitted. If they feel that the information provided is valid, they will send an email alerting that funds have returned to your account.

Route Shipping Insurance will reimburse you once a claim is filed on routeapp.io. Route will allow you to connect your bank account and get paid instantly upon approval.

We ship internationally through USPS First Class International Package within 5-7 business days, not including foreign custom processing. Duty and import taxes are determined by the local authorities. These additional costs are responsibility of the recipient. The international countries that we ship to are Canada, Mexico, Europe and Australia.

***Please note: Due to the heavy costs of international shipping all sales are final. Please reach out to customer service if you have any questions***

Items returned within 30 days of their original shipment date in same as new condition will be eligible for a refund or exchange. Please note it may take 3-4 business days for the funds to post back to your bank account once the refund has been processed. If there are items being returned outside the 30 day return window unfortunately, we will not be able to accept back but will honor an exchange at the same price for another item. We currently do not provide return shipping labels. Return shipping labels and handling is non-refundable.

*Any FINAL SALE items that end in $.97 are nonrefundable and cannot be returned nor exchanged. *

***Please note: All International sales are final due to high cost of shipping and time frames*** 

We use a website called Returnly that is used as our virtual Return Center for customers who want to return or exchange merchandise. The process starts on the Returns & Exchanges page on the website. From there you will be re-directed to the Returnly website to begin the process. An email will be sent with a link to click on so you can select the items that you want to return / exchange. Returnly will ask why you want to return based on the boxes below each item. You can click on one of the boxes as to why you want to return. If you are looking to exchange there is a section called CUSTOMER COMMENT in there is where you can input the information for the size and item you would like us to ship. The next screen will tell you how much you will be getting back from the refund. Unfortunately, currently we do not offer free shipping, but this is NOT an additional cost for the label. The return shipping label fee comes out from the total of your original purchase that was spent with us. 

*Example if you return a pair of jogger pants for $40 the shipping label fee is $4.35 so we would refund your account for $35.65*

If you receive an email saying that your Return was rejected by one of our team members it could be that you returned an order back to us that was outside the 30-day window, returning final sale items or damaged items. Our customer service team can absolutely help right away if this happens so our team can explain in detail. 

Unfortunately, we cannot accept any merchandise that is purchased at one of our retail partners. We recommend going back to the store where the item was purchased and see if they have more in stock. If you purchased an item and you find a defect in it you may send us pictures of the defects through support@brooklyncloth.com if we offer the item on our website we will send out a replacement to you. All we require is the size and shipping address to send to. 

Yes and no. While our clothing items are in "mens" sizes, many of our customers are women. Our clothes are comfortable and trendy and our customers know it. We recommend going down a size for women (this is just approximate). For example, if you are a women's medium, check out our men's small. If you want a more definite measurement, check out the sizing chart on the product details page. 

Not at this time. We partner with many retail locations to carry some of our items. Retailers such as TJ Maxx, Marshalls, Belk, Pac Sun, and Tillys all carry a selection of Brooklyn Cloth items. 

The best way to stay up to date would be to subscribe to our email list. You can do that by scrolling all the way to the bottom of the page and entering in your email address. You can also follow us on social media @brookyncloth! 

You can chat with us during business hours (M-F 9am-6pm EST) by clicking on the little chat bubble in the bottom right hand corner of your screen. 

It's not a problem. At the moment we do not have 24/7 customer service. Our business hours are M-F 9am-6pm EST. Please give us at least 1-2 business days to respond to your email.