Help Center

FAQ's

Payments

What forms of payment do you accept?

I used Sezzle as a form of payment, how does it work?

I want to return / exchange an item from my order, but I used Sezzle at Checkout?

Can I purchase a Brooklyn Cloth Gift Card?

What If I purchased an item at full price and now it is on sale, do you offer a price adjustment?

I have a discount code. How do I use it?

Order Issues

I Made a Mistake on My Order, can I change it?

I placed my order, but I didn’t get an email confirmation, why did this happen?

How Long Does It Take to Ship Out My Order?

I Placed an Order but I Need to Change the Shipping Address, is this possible?

My Item(s) I Received are Defective, What Should I Do?

I Was Sent the Wrong Items, What Do I Do?

Shipping

How Are Orders Shipped?

How Long Will It Take for My Order to Be Delivered?

My Order Says that it Was Delivered but When I Checked Outside, I Didn’t see it What Happened?

I purchased Route Shipping Insurance at checkout, what does Route do?

My Order Says that it Was Delivered but I don’t see my package I purchased the Route Shipping Insurance, what do I do now?

Does Route Reimburse me back my money or do I go Through Brooklyn Cloth?

Does Brooklyn Cloth ship to International Countries?

Returns/Exchanges

What is Your Return / Exchange Policy?

How Do I Start a Return?

My Return Was Rejected, What Does That Mean?

If I Buy an Item from A Retail Store That Sells Brooklyn Cloth, Can I return or exchange Back to the Website?

Miscellaneous

Do you sell any women's clothing?

Do you have any retail locations?

How can we keep up with all the new items and sales?

Contact us

How can I get a hold of Customer Service?

I emailed customer service, but no one has responded. What do I do?