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FAQ's

Payments

What forms of payment do you accept?

Do you do gift cards?

What if an item I purchased goes on sale? Do you do price adjustments?

I have a discount code. How do I use it?

Order Issues

I made a mistake on my order. Can I change it?

I placed an order, but didn't get an email confirmation. What happened?

How long does it take to ship out my order?

I placed my order, but I need to change the shipping address. How do I do that?

Do you offer a money back guarantee?

My order was sent incorrectly. What do I do?

Shipping

How do you ship orders?

How long will it take after it's shipped to arrive?

Do you ship internationally?

Returns/Exchanges

What is your return/exchange policy?

How do I return an item?

How long does it take to get my refund or exchange items?

My return/exchange was rejected. What does that mean?

If I buy an item at one of your retail partners, can I exchange it with you?

Do you have a modified return policy for the Holiday Season?

Miscellaneous

Do you sell any women's clothing?

Do you have any retail locations?

How can we keep up with all the new items and sales?

Contact us

How can I get a hold of Customer Service?

I emailed customer service, but no one has responded. What do I do?