Sezzle is a
payment solution that empowers you to “Shop Now and Pay Later” with simple,
interest-free installment plans. Your purchase is broken down into small
payments spread over 6 weeks. As little as 25% is due at the time of the
purchase, with the remaining amount spread out over equal installments each,
two weeks apart. Sezzle automates the
remaining payments through whichever payment method you have on file, with text
and email reminders before each payment is processed.
When a return or exchange is being processed Sezzle
customers will still go through the same process as customers who paid in full
one time. Once the return / exchange has been accepted we will contact Sezzle
of this. You will receive your refund back to your card for the amount stated
before you print the Return Shipping Label. If you are exchanging an item, we
will process as an even exchange, so no refund is given, nor money owed by
customer.
Absolutely! It’s a great way to give a gift to your family
& friends! Our e-gift cards are very easy to use. After purchasing the gift
card, you will receive an email with the gift card code inside. You can print
it out or email to the recipient and they can enter in the code at the payment
section of the checkout process where it says DISCOUNT / GIFT CARD and then
click APPLY. You can purchase gifts cards here.
The amounts that can be purchased are $10, $25, $50 and $100.
Of course, we will honor the sale price and will refund the
difference. We allow 14 days from the time the product is delivered to offer a
price adjustment. You can contact us by email or our live chat we will just need your name
and order number to verify information.
When you begin the checkout process where it says CUSTOMER
INFORMATION if you are using a mobile device there will be a drop down menu at
the top that says Order Detail if you click that you will see a section that
says DISCOUNT / GIFT CARD in there you can enter the discount code then click
apply. If you are using a computer on the CUSTOMER INFORMATION screen of the
check out process to the right, you will see a box that says DISCOUNT / GIFT
CARD in there you can enter the discount code and click apply.
If you notice that a mistake was made after submitting your
order to us, we ask that you notify us immediately either through our support
email or Live Chat. We can go into your order on our end and adjust it on your
behalf. Whether the size selected was incorrect to the email address needing to
be changed we can correct right away.
There can be a few different reasons for this sometimes
orders can end up in abandon carts instead of your actual cart to check out if
this happens you will receive an email to continue the check out process, an
email was entered at check out but the email confirmation could have ended up
in your JUNK/SPAM or payment information could be missing. We recommend
contacting us right away if you did not receive an Order Confirmation email
from us.
When orders are placed online depending on the time frame
which submitted will determine the shipped date. Please see our chart below to
see when your package will be shipped.
Yes, we can change the shipping address in our system if
your order did not already get sent to our warehouse. The earlier you know
about the change the faster we can update to the new address. If the order has
already shipped depending on the Shipping Method chosen, we recommend
contacting the carrier customer service and they will be able to update to the
new shipping address for you.
If a product is defective / damaged within 30 days of the
delivery date, please contact us right away with your name order number and a
picture of the item with the defects / damages. We will send out a replacement
immediately if we are sold out of that item, we will send a different item of
your choice.
When you open your package and realize that you were sent
the wrong items. Please contact us at support@brooklyncloth.com
or through the Live Chat on the website. Please provide your name, order number
and the item(s) that were sent to you. We offer 2 options you can send us back
the merchandise that was sent to you or you can keep the items and we will ship
out the correct items right away.
Orders
are shipped through FedEx and USPS. Once orders have been packaged at our warehouse,
they will go into the carrier’s hands to begin the shipping stage. Once we have
confirmed that your order is with the carrier you will receive an email that
says SHIPPED and you will see the tracking number you can opt in to receive SMS
text messaging or just email updates on your order.
Transit
times vary from carrier to carrier, shipping method chosen at check out and
location for delivery. We offer FedEx Ground Shipping which takes 4 to 5
Business Days, FedEx One Rate which is guarantee 2 Business Day shipping at a
flat rate, FedEx 2 Day, USPS First Class Shipping which takes 5 to 9 business
days and USPS Priority which takes 3 to 4 business days. We do ask that all
customers give our warehouse team a day to process all orders to prepare for
shipment.
If you receive an email that says Order Delivered and you go
to look outside either by the front door or the mailbox and you don’t see the
package. We suggest contacting the carrier customer service first to see if
they can go a geo tracking on the package to see where the package really is. If
they cannot locate the package please contact us at support@brooklyncloth.com and we
will assist you.
Route Shipping Insurance takes care of customer packages when
orders are shipped via the carriers. They will protect all orders that are
lost, damaged or stolen. Route Shipping Insurance allows all customers who do
not receive / believe their package was stolen to file a claim against the
shipping carrier that they chose. Even though some shipping carriers do cover
SOME of the claims, it’s only up to $100 in value and once they leave the item
on the door step, they wash their hands of any liability. Even filing a claim
that may fit in their responsibility is incredibly difficult with lackluster
approvals and often is more frustrating and a hassle than worth it.
We encourage our customers to visit the Route website and click the File Claims link. On this page
customers can submit a new claim or check their existing claims. The claim will
ask customers information about the order placed and how much the cost of the
total order was at time of checkout. Route will receive the claim to review
once submitted. If they feel that the information provided is valid, they will
send an email alerting that funds have returned to your account.
Route
Shipping Insurance will reimburse you once a claim is filed on routeapp.io. Route will allow you to
connect your bank account and get paid instantly upon approval.
We ship internationally through USPS First Class
International Package within 5-7 business days, not including foreign custom
processing. Duty and import taxes are determined by the local authorities.
These additional costs are responsibility of the recipient. The international
countries that we ship to are Canada, Mexico, Europe and Australia.
***Please note: Due to the heavy costs of international
shipping all sales are final. Please reach out to customer service if you have
any questions***
Items returned within 30 days of their original shipment
date in same as new condition will be eligible for a refund or exchange. Please
note it may take 3-4 business days for the funds to post back to your bank
account once the refund has been processed. If there are items being returned
outside the 30 day return window unfortunately, we will not be able to accept
back but will honor an exchange at the same price for another item. We
currently do not provide return shipping labels. Return shipping labels and
handling is non-refundable.
*Any FINAL SALE items
that end in $.97 are nonrefundable and cannot be returned nor exchanged. *
***Please note: All International sales are final due to high cost of shipping and time frames***
We use a website called Returnly that is used as our virtual
Return Center for customers who want to return or exchange merchandise. The
process starts on the Returns &
Exchanges page on the website. From there you will be re-directed to the
Returnly website to begin the process. An email will be sent with a link to
click on so you can select the items that you want to return / exchange.
Returnly will ask why you want to return based on the boxes below each item.
You can click on one of the boxes as to why you want to return. If you are
looking to exchange there is a section called CUSTOMER COMMENT in there is
where you can input the information for the size and item you would like us to
ship. The next screen will tell you how much you will be getting back from the
refund. Unfortunately, currently we do not offer free shipping, but this is NOT
an additional cost for the label. The return shipping label fee comes out from
the total of your original purchase that was spent with us.
*Example if you return a pair of jogger
pants for $40 the shipping label fee is $4.35 so we would refund your account
for $35.65*
If you receive an email saying that your Return was rejected
by one of our team members it could be that you returned an order back to us
that was outside the 30-day window, returning final sale items or damaged
items. Our customer service team can absolutely help right away if this happens
so our team can explain in detail.
Unfortunately,
we cannot accept any merchandise that is purchased at one of our retail
partners. We recommend going back to the store where the item was purchased and
see if they have more in stock. If you purchased an item and you find a defect
in it you may send us pictures of the defects through support@brooklyncloth.com if we
offer the item on our website we will send out a replacement to you. All we
require is the size and shipping address to send to.
Yes and no. While our clothing items are in "mens" sizes, many of our customers are women. Our clothes are comfortable and trendy and our customers know it. We recommend going down a size for women (this is just approximate). For example, if you are a women's medium, check out our men's small. If you want a more definite measurement, check out the sizing chart on the product details page.
Not at this time. We partner with many retail locations to carry some of our items. Retailers such as TJ Maxx, Marshalls, Belk, Pac Sun, and Tillys all carry a selection of Brooklyn Cloth items.
The best way to stay up to date would be to subscribe to our email list. You can do that by scrolling all the way to the bottom of the page and entering in your email address. You can also follow us on social media @brookyncloth!
When you send the email to our customer care team members please make sure to include the Express Order Number and state that you would like to return or exchange. One of our members will email you the link to the Return Shipping Label to print and download. Bring the package to your nearest USPS location to ship back to our warehouse. Please let us know once it is with the carrier. From there we will issue the exchange or refund.
Please note that Express Marketplace has a return policy window of 30 days when the item is delivered
It's not a problem. At the moment we do not have 24/7 customer service. Our business hours are M-F 9am-6pm EST. Please give us at least 1-2 business days to respond to your email.
