Route Package Protection
- Free Shipping on orders $50+
- SSL Secure Checkout
- In stock, ready to ship
- Inventory on the way
Visit route.com/sustainability to learn more.
| Shipping Methods | Time Frames |
| USPS First Class | 5-9 Business Days |
| USPS Priority | 5-9 Business Days |
| FedEx Ground | currently not offered |
| Orders Placed | 12AM to 5PM EST | 6PM to 11:59PM EST |
| Monday -Friday | Out same day | Out next business day |
| Sunday & Saturday | Out next business day | Out next business day |
Please allow 1 day order processing
| INTERNATIONAL SHIPPING: | 5-10 business days |
RETURNS
Returns are accepted within 30 days from the order date. We will accept all returns within this time frame. If you have a return outside this window we will not be able to process.
Returns and exchanges are ineligible for already serviced items in an order, items are only eligible for return or exchange once per order.
**Please note that all Sale items that end in $.97 are final sale and cannot be returned nor exchanged.
International Returns & Exchanges:
Due to high cost and shipping time frames all International orders are final sale and cannot be returned nor exchanged.
**Please note that all Sale items that end in $.97 are final sale and cannot be returned nor exchanged.
EXCHANGES
All exchanges must be done within 30 days of order date.
Returns and exchanges are ineligible for already serviced items in an order, items are only eligible for return or exchange once per order
RETURNING ITEMS (INSTRUCTIONS)
Returning items is super easy. Click here to go to our Returns Center.
Enter your email used to place your order and order number.
If you have any questions, feel free to email us at support@brooklyncloth.com.
TERMS OF AGREEMENT
Brooklyn Cloth reserves the right to reject returned items in the event that said items appear to be worn, torn, or in any way altered from their original form at the time of purchase.
Brooklyn Cloth does not refund shipping costs.
The warehouse must receive return items within 14 days of the return/exchange approval. Items received after this time may be rejected.
Price Adjustments: We're happy to issue a one-time price adjustment for an item from our website if it goes on sale within 14 days of your order’s shipment date. A store credit will be given for the price difference. Please contact support@brooklyncloth.com with your order number.
Click Here to go to our Returns Center.
