For online orders, please click here. Simply fill in your email and order number and follow the instructions on the screen. If you receive an error message after entering your order details, check to ensure that your item is not FINAL SALE (ending .97) or marked FINAL SALE on product page. Final Sale items are ineligible for refunds, returns, or exchanges.

Returns and exchanges are ineligible for already serviced items in an order. Items are only eligible for return or exchange once per order.

Please email support@brooklyncloth.com for any questions.

FOR 2025-26 HOLIDAY RETURNS AND EXCHANGES, CLICK HERE.

Once your return has been processed, please allow 5-7 business days to see the credit in your account.

If you have created an account, you can log onto your account to check the status of your order. 

If you have not created an account, please refer to Shipping FAQ below.

We start working on your order as soon as possible, so we are unable to make any changes or modifications to an order after it has been placed.

Orders are subject to verification and approval before shipping and may take several days to process. We want to ensure you get your order on time, but we cannot be held responsible for conditions beyond our control such as service interruption, severe weather, carrier/courier issues, etc.

Orders will ship via United States Postal Service and take upwards of 5-9 business days depending on the shipping location. 

Collab items and print on demand items will take 7-9 business days to process BEFORE shipping.

We do not offer Overnight, Priority, or 2-day shipping options at this time. 

Warehouse operates on business days only. Please allow 1 day order processing for orders made on a weekday. Orders placed before 12PM PST will be processed same day. Orders placed on Fridays, the weekend, or national holidays require up to 3 business days for processing.

Tracking takes 24-48 hours to reflect.

Free Shipping for US Domestic Orders $35+

Shipping Deadlines:

Orders shipping to the East Coast ordered by 12PM PST on 12/12/2025 will ship by 12/15/2025.

Orders shipping to the Midwest ordered by 12PM PST on 12/14/2025 will ship by 12/16/2025.

Orders shipping to the West Coast ordered by 12PM PST on 12/15/2025 will ship by 12/17/2025.

Cutoff for Collab items and print on demand items is 12/5. Printed Items will take 7-9 business days BEFORE shipping.

Warehouse operates on business days only. Please allow 1 day order processing for orders made on a weekday. Orders placed before 12PM PST need 1-2 BUSINESS days for PRE shipment processing. Orders placed on Fridays, the weekend, or national holidays require up to 4 business days for pre-shipment processing.

Since our team begins processing your order right away, once placed, your order cannot be canceled and changes cannot be made.

If you'd like to cancel your pre-order, please email  support@brooklyncloth.com

If an item is missing from your package, please email  support@brooklyncloth.com with your order number and the missing item. We will work to get this resolved.

If you received an email or sms confirmation that your package has been delivered but it is not physically there, we ask that you first check with your neighbors or surrounding homes. If the package is still not found, and you added SHIPPING PROTECTION via REDO, click HERE and fill this claim form. This will ensure you get credit back for the lost package.

If you DID NOT add REDO to your order, you will need to contact USPS with the tracking and file a missing claim. Unfortunately, your information is personal and legal and we as a company are not able to do this on your behalf.

If you are still not able to get it resolved, please email  support@brooklyncloth.com with your order number and the missing item. We will work to get this resolved.

If you placed an order through one of our marketplace partners, please email support@brooklyncloth.com with your first and last name, shipping address and what item you would like to return. 

We will reply with return directions. 

Exchanges are not available at this time.

We are not able to use more than 1 discount code per order. If you forget to enter your discount and you have already checked out, please email  support@brooklyncloth.com with your order number and we will help resolve it. 

Shopping for someone else but not sure what to give them? Give them the gift of choice with a Brooklyn Cloth gift card.

Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.

Click HERE to purchase

We accepts the following forms of payment: Visa, MasterCard, American Express, Discover, PayPal, Afterpay, Sezzle, Shopify Pay, Apple Pay, Brooklyn Cloth Gift Cards.

If your payment method was declined, you may have entered your information incorrectly, insufficient funds or card expiration. Please try a new payment method and contact your financial institution for more information if you continue to experience difficulties with your payment.