Returns and Exchanges
Returns made within 14 days will be valid for refund. Returns made within 30 days of the order date will be valid for store credit. Any store credit we issue will be valid for one year from the date of issuance.
All exchanges must be done within 30 days of order date.
Please note: We are only able to exchange items for a different color/size of the same item and is dependent on current stock.
RETURNING ITEMS (INSTRUCTIONS)
Returning items is super easy. Click here to go to our Returns Center.
Enter your email used to place your order. A link will be sent to your email to start your return.
Click which items you would like to return and the reasons for each item.
You will see an estimated refund minus the cost of the return label.
Confirm that you want to return your items and it will generate a pre-paid mailing label (You will get an email with the return label as well in case you can't print it immediately).
Pack up your items and send them back within 14 days of confirmation of return.
Once the warehouse receives your return, please allow 24-48 hours on business days for refund confirmation. If you are exchanging, your exchange items will be sent out within 48 hours as well.
If you have any questions, feel free to email us at email@example.com.
TERMS OF AGREEMENT
Brooklyn Cloth reserves the right to reject returned items in the event that said items appear to be worn, torn, or in any way altered from their original form at the time of purchase.
Brooklyn Cloth does not refund shipping costs.
The warehouse must receive return items within 14 days of the return/exchange approval. Items received after this time may be rejected.
All sale items are final sale and will not be issued a refund or store credit.
Price Adjustments: We're happy to issue a one-time price adjustment for an item from our website if it goes on sale within 14 days of your order’s shipment date. A store credit will be given for the price difference. Please contact firstname.lastname@example.org with your order number.
Click Here to go to our Returns Center.